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#1 admin

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Posted 09 November 2015 - 05:53 PM

Updated contact info 9/30/2016

If you are having issues with any of our games, please contact us via email at one of the following addresses, which are organised by subject:

 

neomonsupport.iap@zigzagame.net
This address is for anything related to In App Purchases. This infludes hatching eggs, buying gems, or spending gems in any other way.
 
neomonsupport.restore@zigzagame.net
This address is for anything related to restore codes such as restoring a lost account.

neomonsupport.gameplay@zigzagame.net
This address is for anything related to gameplay. This includes issues with event rewards, friends, bugs that require a response, or anything that isn't covered in the previous emails.

neomonsupport.noreply@zigzagame.net
This address is for anything that does not require a response from the dev team. This includes bug reports and suggestions.

shopsupport@zigzagame.net

If your email is in reference to any game other than Neo Monsters, or for some other reason does not fall under any of the previous categories, contact this address.

You may also contact us through our Facebook page if necessary:

https://www.facebook...nstersOfficial/


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#2 Lyrux

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Posted 17 November 2015 - 02:05 AM

Hey, I couldn't find a very good place to put this, but since I guess it has to do with contacting, I'll put it here.

Has the message function been disabled for the forum? I no longer see the mail icon anymore. Also, if I try to click the blue icon to mark all of the threads as read, it says that I do not have permission to use that feature.
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#3 blixtiya

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Posted 22 November 2015 - 03:42 AM

yes, due to the scam attempts they disabled private messages.


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#4 TURNEDonGAMING

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Posted 26 November 2015 - 03:20 AM

Is this a bad or good thing??

#5 Tommybrownn

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Posted 10 December 2015 - 08:34 AM

How do I get my monster transferred to neo monsters?

#6 ResyLiorSchwab

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Posted 11 December 2015 - 08:58 AM

Hey, I couldn't find a very good place to put this, but since I guess it has to do with contacting, I'll put it here.

Has the message function been disabled for the forum? I no longer see the mail icon anymore. Also, if I try to click the blue icon to mark all of the threads as read, it says that I do not have permission to use that feature.

 

Lyrux, in fact I was trying to contact you in private, but since the PM function has been disabled, can we find a way to get friends?


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#7 Just death

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Posted 19 March 2016 - 06:08 PM

I posted on Facebook. I am pissed. The game froze twice. I lost tickets.

#8 RNA lochi

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Posted 20 March 2016 - 02:27 AM

Msg there Facebook page
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#9 Macklemonster

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Posted 20 March 2016 - 07:18 AM

Is messaging there Facebook page the only way? I don't have a Facebook.

#10 RNA lochi

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Posted 20 March 2016 - 12:51 PM

Yeah it seems to be or go to zigzagame and msg them there
Zigzagame is the name of the full company
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#11 axe0

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Posted 18 August 2016 - 09:09 AM

How do I send my purchase receipt on facebook?

Trying to restore my account, all I have is the restore code and purchase receipt but I don't know how to send the purchase receipt to them.



#12 RNA lochi

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Posted 18 August 2016 - 09:27 AM

Email them at zigzagame.com they also have a facebook page where you can msg them
Neo monsters
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#13 sanjay

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Posted 08 September 2016 - 12:43 PM

I trouble in new update pls help me
I was try to update but my app neomonster is not update.what I do?give me reply
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#14 RNA lochi

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Posted 08 September 2016 - 01:43 PM

Have you tried to update in the App Store
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#15 Evenflo

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Posted 30 September 2016 - 10:56 PM

Hello I have sent some emails to get my restore code can someone help me?

#16 CumGetSum

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Posted 08 April 2017 - 01:22 PM

How cn we contact there admin about my code




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