Jump to content


Photo

Contact Information


  • Please log in to reply
17 replies to this topic

#1 admin

admin

    Administrator

  • Administrators
  • 426 posts

Posted 09 November 2015 - 05:53 PM

Updated contact info 9/30/2016

If you are having issues with any of our games, please contact us via email at one of the following addresses, which are organised by subject:

 

neomonsupport.iap@zigzagame.net
This address is for anything related to In App Purchases. This infludes hatching eggs, buying gems, or spending gems in any other way.
 
neomonsupport.restore@zigzagame.net
This address is for anything related to restore codes such as restoring a lost account.

neomonsupport.gameplay@zigzagame.net
This address is for anything related to gameplay. This includes issues with event rewards, friends, bugs that require a response, or anything that isn't covered in the previous emails.

neomonsupport.noreply@zigzagame.net
This address is for anything that does not require a response from the dev team. This includes bug reports and suggestions.

shopsupport@zigzagame.net

If your email is in reference to any game other than Neo Monsters, or for some other reason does not fall under any of the previous categories, contact this address.

You may also contact us through our Facebook page if necessary:

https://www.facebook...nstersOfficial/


  • Aqua Shadowzz, irsyad and rioabdulrochim like this

#2 Lyrux

Lyrux

    Super Ultra Grand Master Hunter

  • Members
  • PipPipPipPipPip
  • 772 posts

Posted 17 November 2015 - 02:05 AM

Hey, I couldn't find a very good place to put this, but since I guess it has to do with contacting, I'll put it here.

Has the message function been disabled for the forum? I no longer see the mail icon anymore. Also, if I try to click the blue icon to mark all of the threads as read, it says that I do not have permission to use that feature.
  • Aryanmi likes this
Ice%20Samurai%20Final_zpsaabesbhx.gifwater%20animation%20with%20name%20small_
"You cannot die until you have suffered the same way that I have suffered, until you have known complete despair -- and you will. I promise." -Slade Wilson

#3 blixtiya

blixtiya

    Modded Sunflower

  • Moderators
  • 580 posts

Posted 22 November 2015 - 03:42 AM

yes, due to the scam attempts they disabled private messages.


HIsig_zps19f95274.jpg


#4 TURNEDonGAMING

TURNEDonGAMING

    Rookie Hunter

  • Members
  • Pip
  • 1 posts

Posted 26 November 2015 - 03:20 AM

Is this a bad or good thing??

#5 Tommybrownn

Tommybrownn

    Rookie Hunter

  • Members
  • Pip
  • 1 posts

Posted 10 December 2015 - 08:34 AM

How do I get my monster transferred to neo monsters?

#6 ResyLiorSchwab

ResyLiorSchwab

    Master Hunter

  • Members
  • PipPipPipPip
  • 255 posts
  • LocationMilan (Italy)

Posted 11 December 2015 - 08:58 AM

Hey, I couldn't find a very good place to put this, but since I guess it has to do with contacting, I'll put it here.

Has the message function been disabled for the forum? I no longer see the mail icon anymore. Also, if I try to click the blue icon to mark all of the threads as read, it says that I do not have permission to use that feature.

 

Lyrux, in fact I was trying to contact you in private, but since the PM function has been disabled, can we find a way to get friends?


Participate in the Neo Monsters RolePlay!
http://www.hunterisl...lay/#entry55905

Visit and like my Facebook Page PokéMusers!
https://www.facebook...llageOfDelusion

Follow Resy Lior Schwab on YouTube!

Add ResyLiorSchwab on Battle Camp!! If you're new on Battle Camp, add the referral code!
n9mmwm

Add my 3ds friend code to trade!
2294 6886 0541 - QueenMuser

#7 Just death

Just death

    Rookie Hunter

  • Members
  • Pip
  • 27 posts

Posted 19 March 2016 - 06:08 PM

I posted on Facebook. I am pissed. The game froze twice. I lost tickets.

#8 NMA lochi

NMA lochi

    Jiren the grey

  • Moderators
  • 1,959 posts
  • LocationUniverse 11

Posted 20 March 2016 - 02:27 AM

Msg there Facebook page

#9 Macklemonster

Macklemonster

    Rookie Hunter

  • Members
  • Pip
  • 1 posts

Posted 20 March 2016 - 07:18 AM

Is messaging there Facebook page the only way? I don't have a Facebook.

#10 NMA lochi

NMA lochi

    Jiren the grey

  • Moderators
  • 1,959 posts
  • LocationUniverse 11

Posted 20 March 2016 - 12:51 PM

Yeah it seems to be or go to zigzagame and msg them there
Zigzagame is the name of the full company

#11 axe0

axe0

    Rookie Hunter

  • Members
  • Pip
  • 3 posts

Posted 18 August 2016 - 09:09 AM

How do I send my purchase receipt on facebook?

Trying to restore my account, all I have is the restore code and purchase receipt but I don't know how to send the purchase receipt to them.



#12 NMA lochi

NMA lochi

    Jiren the grey

  • Moderators
  • 1,959 posts
  • LocationUniverse 11

Posted 18 August 2016 - 09:27 AM

Email them at zigzagame.com they also have a facebook page where you can msg them
Neo monsters

#13 sanjay

sanjay

    Rookie Hunter

  • Members
  • Pip
  • 1 posts

Posted 08 September 2016 - 12:43 PM

I trouble in new update pls help me
I was try to update but my app neomonster is not update.what I do?give me reply
  • Alofers likes this

#14 NMA lochi

NMA lochi

    Jiren the grey

  • Moderators
  • 1,959 posts
  • LocationUniverse 11

Posted 08 September 2016 - 01:43 PM

Have you tried to update in the App Store

#15 Evenflo

Evenflo

    Rookie Hunter

  • Members
  • Pip
  • 21 posts

Posted 30 September 2016 - 10:56 PM

Hello I have sent some emails to get my restore code can someone help me?

#16 CumGetSum

CumGetSum

    Rookie Hunter

  • Members
  • Pip
  • 2 posts

Posted 08 April 2017 - 01:22 PM

How cn we contact there admin about my code

#17 dexsuka

dexsuka

    Rookie Hunter

  • Members
  • Pip
  • 2 posts

Posted 15 October 2017 - 08:43 AM

sir i have problem of my restore code. i uses  it ten times its because i dont have my own personal computer or laptop, i just play on the internet cafe on different units. can i play it again??? why every restore code have limit of using??? the restore code of this account is , 

and i have again problem but so major problem. i have two accounts the one have a legendary lavahawk,when isave it i have notice one letter/number is missing,when  and the big problems is i dont know where is the exact place of that missing number or letter. the restore code is  and one letter number is missing. huuhhuhuhu please help me.



#18 RNA Lucrayzor

RNA Lucrayzor

    The Alpha

  • Moderators
  • 1,813 posts

Posted 15 October 2017 - 01:05 PM

sir i have problem of my restore code. i uses it ten times its because i dont have my own personal computer or laptop, i just play on the internet cafe on different units. can i play it again??? why every restore code have limit of using??? the restore code of this account is ,
and i have again problem but so major problem. i have two accounts the one have a legendary lavahawk,when isave it i have notice one letter/number is missing,when and the big problems is i dont know where is the exact place of that missing number or letter. the restore code is and one letter number is missing. huuhhuhuhu please help me.

Restore codes are not intended to be used this often, only if you’re either getting a new device or your old one broke. Also, the game warns against having one account on two different devices, it can seriously mess it up. You’ll have to contact them for getting your account back(dev vkc is the guy you want), but if you do, please just keep it on one device from then on.
"It is in my nature to be kind, gentle and loving... but know this: when it comes to matters of protecting my friends, my family and my heart... do not trifle with me. For I am also the most powerful and relentless creature you will ever know..."




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users